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DALL·E 2024-01-08 16.23.41 - A magical and captivating scene of Tarot cards and astrology

Rescheduling, Cancellation & Refund Policy.

Welcome to Stay Magical

Rescheduling, Cancellation and Non-Refundable Policy

 

Rescheduling, Cancellation, and Non-Refundable Policy for Tarot and Astrology Services

Please read the following rescheduling, cancellation, and non-refundable policy carefully before purchasing and using services provided by Stay Magical ("Company," "we," or "us"). By purchasing and using our services, you agree to be bound by this policy.

1. Rescheduling Policy:

a. Appointment Rescheduling: If you need to reschedule your appointment, we kindly request that you notify us at least 24 hours in advance. We will make every effort to accommodate your request and find a mutually suitable alternative date and time for your session.

b. Rescheduling Limitations: Each client is allowed one rescheduling request per appointment. Additional rescheduling requests may be subject to our availability and discretion.​

c. Notice of Rescheduling: To reschedule your appointment, please contact us directly via the provided contact details or through the rescheduling option available on our website.

2. Cancellation Policy:

a. Appointment Commitment: Once you book an appointment for our services, it is considered a firm commitment. We reserve specific time slots and resources for your session.

b. Punctuality Policy: Your punctuality is valued in sessions; being more than 10 minutes late may result in the session being cancelled with a 20% fee deduction.

c. Non-Cancellable: All appointments are non-cancellable. If you need to cancel your appointment, the non-cancellation policy will apply, and a refund will not be provided. 

d. Exceptional Circumstances: 

Service Provider Cancellation: In the unlikely event that we need to cancel or reschedule your appointment, we will make every effort to provide you with an alternative appointment.

 

We understand that exceptional circumstances may arise, such as emergencies or severe illness. In such cases, please contact us directly to discuss your situation. We will review your request on a case-by-case basis and determine if any accommodation is possible. Refunds are considered in exceptional cases with a 20% cancellation fee deducted.

 

​Please note that in the case of a refund, tax and payment fees will be deducted from the refunded amount. We strive to be transparent about any deductions to ensure fairness and clarity.

4. Non- Refundable Policy.

a. Understanding Non-Refundable Services: All the services provided by STAY MAGICAL are considered non-refundable. 

b. Acknowledgement: By purchasing a non-refundable tarot service, you acknowledge and accept that the payment made for these services is non-refundable under any circumstances.

c. International Clients: When international clients make payments through a page provided for local clients, we operate under a strict no refund policy due to the complexities and costs associated with international transactions, including currency conversion fees, transaction charges, and administrative overhead.

d. Outcome Variations: If the accuracy or completeness of the information shared by the client results in variations in the outcome, interpretation, or efficacy of the tarot or astrology service, refunds will not be granted.

e. Client Responsibility: Clients accept that they are responsible for any misunderstandings or inaccuracies that may arise due to incomplete or incorrect information provided. This includes any subsequent actions, decisions, or consequences based on the readings or insights.

f. Exceptional Cases for Refunds: Refunds are considered in exceptional cases with a 20% cancellation fee deducted.

​Please note that in the case of a refund, tax and payment fees will be deducted from the refunded amount. We strive to be transparent about any deductions to ensure fairness and clarity.

5. Modification or Termination:

a. Modification: We reserve the right to modify, suspend, or discontinue any aspect of our  services, including this cancellation and non-refundable policy, at any time. Any changes or modifications will be effective immediately upon posting on our website.

b. Termination: We reserve the right to terminate or refuse our services to any individual who violates our policies, engages in abusive or disruptive behavior, or fails to comply with our terms and conditions.

Please note that our rescheduling, cancellation and non-refundable policy is designed to ensure fairness and maintain the availability of our services for all clients. If you have any questions or concerns about this policy, please contact us prior to purchasing our services.

By purchasing and using our services, you acknowledge that you have read, understood, and agreed to this cancellation and non-refundable policy.

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